Terms of Service

eusend is operated by Sivert Bjørnerås, a sole proprietor based in Norway. If the business is later registered under a trading name, that name and its organisasjonsnummer will be shown here.

These terms are an agreement between you and Sivert Bjørnerås. Purchases are sold and processed by Polar as our merchant of record — see our Refund Policy. For questions about these terms, contact legal@eusend.dev.

Eusend provides a transactional and marketing email delivery API. We send emails on your behalf using sending infrastructure hosted entirely within the European Union.

The service is available to businesses and to individuals. Whichever you are, you are responsible for having a lawful basis to email every recipient you send to — see Your content below. If you are buying as a consumer in the EU, EEA or UK, your statutory rights apply in addition to these terms and nothing here limits them.

You may not use eusend to:

• Send unsolicited bulk email (spam)
• Send email to addresses obtained without the recipient's consent
• Distribute malware, phishing content, or fraudulent messages
• Violate any applicable law or regulation
• Attempt to circumvent sending limits, abuse protections, or authentication systems
• Resell or sublicense the service without written permission

These rules are set out in full, including prohibited content and mailing-list requirements, in our Acceptable Use Policy. We reserve the right to suspend accounts that violate them, immediately and without notice if necessary to protect service integrity.

You retain ownership of the emails you send and the data you upload. By using the service, you grant eusend a limited license to process that content solely to deliver the service.

You are responsible for ensuring you have lawful basis to email your recipients and that your use of recipient data complies with applicable law.

When you send email through eusend, you (or your organization) are the data controller for your recipients' personal data, and eusend acts as your data processor under Article 28 of the GDPR. We process recipient data only on your instructions — to deliver, track, and report on the email you send — and never for our own purposes.

We engage a small number of sub-processors; the current list, including what each one does and where it operates, is maintained in our Privacy Policy. None of them store your email sending data.

Upon termination of your account, your data is deleted as described in the Termination section below. If you need a signed Data Processing Agreement for your own compliance records, email privacy@eusend.dev.

You are responsible for keeping your API keys and account credentials secure. Do not share API keys. Notify us immediately at security@eusend.dev if you believe your account has been compromised.

Paid plans are billed monthly in advance. Overages are charged at the end of the billing period. Prices are listed on our pricing page and may change with 30 days' notice to existing customers.

New subscriptions and upgrades are covered by a 14-day money-back guarantee. Full details, including how renewals and overage are treated, are in our Refund Policy. If you believe you were incorrectly charged, contact billing@eusend.dev.

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be announced in advance when possible. We are not liable for losses caused by downtime.

To the maximum extent permitted by law, eusend is not liable for indirect, incidental, special, or consequential damages arising from your use of the service, including lost revenue, lost data, or undelivered emails.

Our total liability for any claim is limited to the amount you paid us in the three months preceding the claim.

You may cancel your account at any time from the dashboard settings. We may terminate or suspend your account for violation of these terms, non-payment, or if required by law.

Upon termination, your data will be deleted within 30 days unless you request an earlier deletion or we are required to retain it by law.

We may update these terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the service after that date constitutes acceptance of the updated terms.

These terms are governed by Norwegian law. Disputes will be resolved in Norwegian courts. If you use the service as a consumer in the EU or EEA, this does not affect mandatory consumer protections of your country of residence.

Questions about these terms? Email hello@eusend.dev.